Coronavirus Comeback

Neiman Marcus Fort Worth reopens for shopping — but no popovers yet

Neiman Marcus Fort Worth reopens for shopping — but no popovers yet

Neiman Marcus Fort Worth, exterior
Neiman Marcus has opened its doors once again. Photo by Jason Voinov for Neiman Marcus

In a rare bit of good retail news, Neiman Marcus Fort Worth has reopened for regular, in-store shopping. The glittering anchor of The Shops at Clearfork, closed for months amid the COVID-19 pandemic, announced in an Instagram post on Tuesday, July 21 that doors were reopening Wednesday.

"We are excited to announce our store is OPEN ... without the need for an appointment," they said in the post. "Appointment shopping and curbside are still available."

Current hours are 11 am-6 pm Monday through Saturday and 12-6 pm Sunday. 

Sadly for fans of popovers and chicken salad, the NM Cafe remains closed for now. (A representative for the company says all Neiman Marcus cafes will stay closed until Labor Day.)

The Fort Worth store has instituted new safety measures to curb the spread of coronavirus. According to the website, those precautions include:

  • Face coverings required to enter the store and for the duration of the visit. (They're provided for free for anyone who does not have one.) 
  • Temperature checks for associates.
  • Frequent sanitization of high-traffic areas.
  • Fitting room disinfection after every use.
  • Social distancing measures throughout the store.
  • Hand sanitizer stations and hand-washing facilities throughout the store.
  • Foot coverings for shoe try-on.

The store has also temporarily halted makeup tutorials and product testing.

Neiman Marcus at Clearfork will continue to offer online shopping with curbside pickup. Shoppers just select “curbside pickup” when placing an online order and they'll receive an email when it’s time to pick up. An attendant will deliver purchases to the car for a contactless experience. They can also call the store to schedule a shopping appointment.

The company also just launched a digital portal called "Your Neiman’s" that allows customers to access expanded luxury services and experiences. These include learning about trends and designers during virtual events, engaging with style advisors via video, and more.

“The world is changing, and we’re all adjusting our habits to accommodate the new normal," says David Goubert, president and chief customer officer of Neiman Marcus Group, in a release. "Our customers look to Neiman’s to curate the key styles of the season, find their perfect outfits, and help them feel their best. The comfort and safety of our customers and associates are our utmost priority. We’ve introduced innovative ways to be here for them, now in more ways than ever."

It's been a tough time in the retail business, with few stores emerging from the pandemic shutdown unscathed.

The struggling Dallas-based Neiman Marcus filed for Chapter 11 bankruptcy in May. As part of a plan to refocus, the company announced it will close some of its 22 Last Call discount stores by fall. 

Competing luxury retailer Nordstrom said it will close 16 stores across the country, including the location at North East Mall.